Safeguard and Protect Your Online Presence

Our team offers timely responses and expert advice, resolving issues quickly and preventing them from recurring.

pixel mechanics support & maintenance media
Responsive Support

We provide responsive and knowledgeable website and email support services to deliver effective solutions when issues arise. Our team offers timely responses and expert advice, resolving issues quickly and preventing them from recurring.

Reliable Maintenance

In addition to support services, we offer reliable website and email maintenance services to take care of technical details such as regular system updates and ensuring that systems are secure and functioning properly.

Streamlined Online Operations

By leaving the backend stuff to us, businesses can streamline their online operations, freeing up their time and resources. This allows them to focus on their core operations and increase their productivity knowing that their online presence stays updated, smooth and secure.

Technical Expertise

Our team possess deep technical knowledge on websites and emails to provide comprehensive solutions for a wide range of technical issues that can arise. From server configurations and software upgrades to database management and performance optimization.

Flexibility

Just like the world wide web, our team is constantly evolving with new technologies and solutions. Adapting to changing needs allows us to quickly and accurately diagnose problems and come up with effective solutions

Proactivity

AI powered sentries, comprehensive system monitoring. Our support infrastructure is designed to identify potential issues before they become major problems.

Timely Response

We understand that any downtime or issues can result in lost revenue and decreased productivity. This is why we prioritize quick response times to any support requests within our means.

Well-Versed Team

With our expertise, we aim to identify and resolve issues quickly, minimizing downtime and maximizing the efficiency of your systems. We adopt the latest technologies to ensure that we are equipped to handle any challenges that may arise.

Proactive

Rather than waiting for an issue to arise, our team stays ahead of potential problems by regularly monitoring systems and implementing preventative measures. This improves the security and stability of your website.

Responsive

We prioritize your needs and strive to offer timely and effective solutions to prevent the disruption of your operations. To do so, we provide quick assistance to resolve any issues that may arise.  

Transparency

To ensure that you are involved in every step of the project, we provide detailed reports that outline the work we have done and our progress. We also make ourselves available to answer any concerns you may have.

Proven

After operating for a period of more than 7 years, our team has amassed over 10 accreditations and accolades, earning the recognition of over 900 contented clients.

Technical Maintenance

We provide a range of technical maintenance services including coding and browser compatibility, system upgrade and security updates to minimize your downtime and ensure optimal performance of your digital assets.

Concierge

We understand that you may not have time to update contents of your website regularly. Our concierge services would provide you with a single point of contact for simple tasks like inaccessible websites or broken images link.

Disaster Protection

To minimize the risk of data loss in event of an outage, we offer automated cloud backups with on-demand backups. Server-level firewall and AI anti-bot are also available to prevent hacks and breaches.

Web Monitoring

Identify and address issues on your website before they become critical through our web engineering support and oversight. We also provide software upgrades and patches to address bugs and fix security vulnerabilities.

Security Maintenance

To enhance your website’s security, in addition to server level solution, we also deploy a thorough security module that will be regularly maintained to ensure that it protects your website from hacks and malware.
testimonials-title-teal
Very satisfied with Pixel Mechanics. Good quality website and excellent service! The team who was very knowledgeable and would always attend to my queries and needs in the shortest time possible.
<a href ="https://goo.gl/maps/fcMtGeYGVfHvtxSR6" target="_blank" rel="nofollow">Bebe Bamboo</a>
Bebe BambooChan Mei Yen, Owner
Many thanks to Pixel for helping us kick start our E-commerce venture with their insights! We really appreciate all the energy the team has put into our platform. Sending us detailed instructions when needed really helps! The team was really patient, understanding and resourceful. They certainly displayed what customer or client support really is!
<a href ="https://goo.gl/maps/5c8KYDSgm2LTQAgKA"_blank" rel="nofollow">That Fruit Store</a>
That Fruit StoreAnnie Goh, Director
Pixel Mechanics is an amiable and professional company to work with. The managers and team are patient, creative and efficient. They also provide helpful tips at no extra cost. We are satisfied with our website and would definitely recommend their service to our friends and business associates.
<a href ="https://goo.gl/maps/dxHnthrVAEi6gpAw7" target="_blank" rel="nofollow">The Denim Store</a>
The Denim StoreTracey Tan, Co-Founder
“A pleasant experience with Pixel through the various stages of proposal, drafting, execution and finishing. They were proactive with ideas and helped to materialize the project in our vision. Now, even 2 years later, they are still responsive in their after sales service.
<a href ="https://goo.gl/maps/kTqnzrBbaqoENjoa9" target="_blank" rel="nofollow">Sin Ming Industries Pte Ltd</a>
Sin Ming Industries Pte LtdGrace Choo, General Manager

FAQs

Support and maintenance agencies provide technical support and maintenance services for digital products like websites and mobile applications. These services include bug fixes, updates, security monitoring, and more.

Response times depend on the service level agreement (SLA) offered by the agency. Many agencies offer different levels of support with varying response times, ranging from a few hours to 24/7 emergency support.

Support and maintenance agencies have a team of experts with various technical skills and experience, such as web developers, mobile app developers, and cybersecurity specialists.

Support and maintenance agencies prioritize security by regularly updating software and monitoring for potential threats. They may also use security measures like firewalls, encryption, and access controls.

The frequency of updates and maintenance tasks depends on the agency’s SLA and the client’s needs. Regular scheduled maintenance is often provided to ensure optimal performance and security.

Support and maintenance agencies perform regular backups to protect against data loss and may have disaster recovery plans to quickly restore systems in the event of an outage or other issue.

The cost depends on factors like the type of product, level of service required, and agency’s pricing structure. Many agencies offer customized pricing to meet each client’s specific needs.

Yes, many agencies offer ongoing support for multiple products like websites and mobile applications.

Support and maintenance agencies may provide regular reports on performance, security, and other metrics to help clients make data-driven decisions.

Support and maintenance agencies typically provide regular communication to keep clients updated and address any concerns or issues. They may offer different communication channels like email, phone, or chat based on the client’s preference.

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